Gartner Top 10 Strategic Technology Trends 2017 includes digital technology platforms that mesh together People, Intelligent Apps & Things with enterprise systems.
The challenge of central and local government to deliver the services that voters/citizens/residents demand from shrinking budgets will hasten the goal of joined up government. These meshed technologies are an enabler provided the cultural changes are actioned successfully.
This will need to overcome the political, bureaucratic and emotional challenges e.g.
- Data sharing over different entities
- Fear of data protection infringements
- AI hollowing out jobs
- Pressure groups exploiting social media
- Traditional approach that only extra spending can deliver extra services
Nevertheless, the increasing gap between populist expectation and perceived political/business deliverable will be the catalyst to change.
Digital The lines between the digital and physical world continue to blur creating new opportunities for digital businesses. Look for the digital world to be an increasingly detailed reflection of the physical world and the digital world to appear as part of the physical world creating fertile ground for new business models and digitally enabled ecosystems.