First hand experience of the necessity for a fail-fast/learn-fast approach to ensure successful digital transformation projects.
Black-Box Thinking in action.
Another first for me was spending the night in Alibaba’s FlyZoo Future Hotel, complete with facial recognition check-in, robot room service and ‘barbots’ that mix cocktails. Now as much as that sounds wonderful, the reality is a little different. It’s actually a lot of people running around trying to fix the tech that isn’t working! This really highlighted a key element of their winning mentality though. They know it’s not perfect yet, but it will be. They fail fast until they succeed, which is why they’re so advanced.