Allianz announced this recently; see
"Allianz harvesting the Digital Dividend"
As the article below shows this extends far beyond just the submission and processing of claims. It goes across the complete supply chain to replace, repair or give a cash settlement.
Changing the customer journey for the better, reducing costs and with the added benefit of catching fraud early without recourse to AI and other complex technology.
Nothing like being asked to provide a photo and video of the damage to make those that have over-egged the claim decide to walk-away or reduce the scope of the claim.
For more insights see:
"Digital tools & power to customers" and
"Digitilisation in Insurance- 7 Key Technologies"
For all of us, not just millennials, having had the benefit of transacting all manner of purchases via our smartphones or iPads, we have come to expect things to happen fast. Settling a claim almost immediately is now a distinct possibility, after you’ve provided your insurer with imagery, video and incident-specific responses to validate the loss. It begs the question why more insurers haven’t already gone this route? Fast, digital claims processing do away with the high number of ‘touch points’ that traditional claims processing has, so no more human error.
unknownx500
