To Succeed at Digital Transformation, Focus on Customers and Innovation
The research we are seeing seems to have reached a tipping point. In the past the digital transformation articles were very "why"...
Contributors
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Digital Claims Transformation, Insurtech, Analytics
Digital Transformation Insights Archive
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Understanding The Six Pillars Of Digital Transformation Beyond Tech
Digital Transformation isn't about system change or moving from On Premise to Cloud. It is also critical that there is no empty...
The Disrupt 100 & growing Ecosystems
The DISRUPT 100 is an annual index celebrating the businesses with the most potential to influence, change or create new global...
Growth, creativity and analytics
"One CMO in our survey said, “You don’t create exciting things for people by figuring out things from data.” Actually, we believe that’s...
Firing up the Customer Experience
"Digital technologies can help make customer episodes scalable and low-cost, but digital is not sufficient by itself. Human judgment and...
Is all about to change in the Gig economy?
A fascinating ruling today for all those in the gig economy. Apparently one rule for the firm and one for the gig worker doesn't equate.
Netherlands & UK driving smart mobility forward
Potential for exploiting commercial value of smart driving innovation by Dutch and British digital pioneers worth thinking about.
There is...
Keys to Implementing Digital Customer Experience
There is a common theme about customer service and customer experience which nobody talks about. Social Media.
Think about it....
Technology Trends Impacting Hotel Loyalty and The Guest Experience
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For hotels, staying competitive will require them to connect their booking engines, apps and websites more closely to the overall guest...
‘"If you can’t change the people, change the people"
"There's nowt as strange as folk"
my first director told me as an explanation as to how the most logical sound, practical and common...
Is the Solow Paradox back?
Are you worried that productivity has not grown as much as you expected after adopting new technology? That might be for two reasons:-
- The...
Amazon's Recommendation Engine could be the disruptive threat
80% of customers research insurance online but only 20% buy online. Source Acord 2018
Is this the disruptive threat that insurers...
If you want an innovation culture, you have to build a trust culture
I timely reminder- innovation and transformation are not just about technology and digitisation. Culture is a vital aspect which helps or...
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