Digital Transformation Insights

The DISRUPT 100 is an annual index celebrating the businesses with the most potential to influence, change or create new global...

A fascinating ruling today for all those in the gig economy. Apparently one rule for the firm and one for the gig worker doesn't equate.

"One CMO in our survey said, “You don’t create exciting things for people by figuring out things from data.” Actually, we believe that’s...

There is a common theme about customer service and customer experience which nobody talks about.  Social Media.

Think about it....

"Digital technologies can help make customer episodes scalable and low-cost, but digital is not sufficient by itself. Human judgment and...

Potential for exploiting commercial value of smart driving innovation by Dutch and British digital pioneers worth thinking about.

There is...

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For hotels, staying competitive will require them to connect their booking engines, apps and websites more closely to the overall guest...

"There's nowt as strange as folk" my first director told me as an explanation as to how the most logical sound, practical and common...

Are you worried that productivity has not grown as much as you expected after adopting new technology? That might be for two reasons:-

1. The...

80% of customers research insurance online but only 20% buy online. Source Acord 2018 

Is this the disruptive threat that insurers...

As a general rule, technology systems don't like being fiddled with. Changes have a tendency to introduce unwanted...let's call them...

I timely reminder- innovation and transformation are not just about technology and digitisation. Culture is a vital aspect which helps or...