How companies can catch up to the digital revolution
The successful digital transformation enterprises will cream off the majority of profits
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Understanding consumers’ digital expectations in travel
A good reminder that however much data you collect and analyse from booking, travelling, visiting and staying- you need to add context to...
Know what your customer wants
Digital disruption is often an excuse for failure to understand customer behaviour and needs.
Comprehensiveness is a differentiator - not...
Customer journey or customer experience?
I am as guilty as any of writing about "The Customer Journey". Today I found that the public sector adopted this term 15 years ago to...
Auto Manufacturers Driving uncertain profits?
Looks like auto manufacturers getting cold feet as they look at ROI for autonomous cars. But a thought- who will own the data from all...
Another insurer another Chief Digital Officer
AIG follows other forward looking insurers in looking outside the industry for a Chief Digital Officer to shake things up.
As digital...
Who's afraid of Google? The hospitality industry...
Hoteliers faced competition from Online Travel Agents (OTAs) and then along came Airbnb to eat away even more room nights and reduce RevPar.
Autonomous vehicles? yes but slower than many think
A reminder that adoption rates of autonomous vehicles will probably be slower even though eventually they will be the norm
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McKinsey research sees fully autonomous cars being 15 percent of sales by 2030, “once technological and regulatory issues have been...…
Competing in a world of crumbling boundaries
"Rakuten Ichiba is Japan’s single largest online retail marketplace. It also provides loyalty points and e-money usable at hundreds...
Leading Digital Transformation is like Urban Planning #1
Most enterprises have inherited a multitude of legacy core systems making it hard to digitally transform.
HBR highlights three options...
The Digital Tipping Point- where are you?
Few insurers have defined a comprehensive digital strategy fit to withstand attackers at the gate. The starting point is to understand...
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