Digital Transformation Insights

The successful digital transformation enterprises will cream off the majority of profits

See "Winner takes most in digital transformation"

A good reminder that however much data you collect and analyse from booking, travelling, visiting and staying- you need to add context to...

Digital disruption is often an excuse for failure to understand customer behaviour and needs.

Comprehensiveness is a differentiator - not...

I am as guilty as any of writing about "The Customer Journey". Today I found that the public sector adopted this term 15 years ago to...

Looks like auto manufacturers getting cold feet as they look at ROI for autonomous cars. But a thought- who will own the data from all...

AIG follows other forward looking insurers in looking outside the industry for a Chief Digital Officer to shake things up.

As digital...

Hoteliers faced competition from Online Travel Agents (OTAs) and then along came Airbnb to eat away even more room nights and reduce RevPar.

A reminder that adoption rates  of autonomous vehicles will probably be slower even though eventually they will be the norm

"Rakuten Ichiba is Japan’s single largest online retail marketplace. It also provides loyalty points and e-money usable at hundreds of...

Most enterprises have inherited a multitude of legacy core systems making it hard to digitally transform.

HBR highlights three options...

Few insurers have defined a comprehensive digital strategy fit to withstand attackers at the gate. The starting point is to understand...