Digital Transformation Insights

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So we, in the business, financial and political system, need to step up.  We need political leadership from visionary empiricists...

Insurers achieve an 83% retention rate with an average Net Promoter Score (NPS) of 42. Customers rate "Ease of Tracking a Claim" as more...

Digital transformation should help increase happiness, well-being, health, wealth and social-cohesion. So wise to comnsider why Finland...

Sign of things to come. Two shocking things in  the article_ 

1) A contract notice published by YPO suggested that Amazon was...

"The Last-Mile Dilemma"

The difficulty of delivering merchandise in a cost-effective way on the last mile of the retail sales chain has...

Interesting article about BMW and the realisation that they need to own the customer experience from beginning to end.  Let's park...

In November 2016 I wrote "The average expert was roughly as accurate as a dart throwing chimpanzee!   They were no better than...

Important BCG Study reported in MIT Sloane Management Review details five critical success factors (CSF) in successful digital...

Digital transformation projects often miss a critical success factor- communications and orchestration. There are so many people involved...

"Today, tech goes beyond chat, email and apps. With the consumerization of IT, customers are doing business via chatbots, smart speakers...

"What is the source of business transformation? Technology? Changing processes? Leadership? Innovation? 

It can be all of the above....

"The biggest early disruptors could well be the organisations that can already manage entire supply chains from raw materials through to...

Digital Transformation isn't about system change or moving from On Premise to Cloud.  It is also critical that there is no empty...

The research we are seeing seems to have reached a tipping point.  In the past the digital transformation articles were very "why"...

Counter-intuitive conclusion- Smart Cities, Smart Highways and Autonomous vehicles were the route to calm city centres I thought. 

"“when it comes to digital transformation, most companies don’t know what they don’t know.” Heather Clancey Fortune 2016

CEOs,...