Inclusive Capitalism: Oxymoron Or Striking The Perfect Balance?
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So we, in the business, financial and political system, need to step up. We need political leadership from visionary empiricists...
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Digital Claims Transformation, Insurtech, Analytics
Digital Transformation Insights Archive
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NPS, Retention Rates and beating Digital Disruptors
Insurers achieve an 83% retention rate with an average Net Promoter Score (NPS) of 42. Customers rate "Ease of Tracking a Claim" as more...
Why is Finland so happy?
Digital transformation should help increase happiness, well-being, health, wealth and social-cohesion. So wise to comnsider why Finland...
Lord(s) of Life Insurance Business | What’s going on in Mordor?
Disruptive threats facing life insurers from: -
- Asset Managers
- Banks
- Big Techs
- Confrontative Startups
- Re-insurers
New Insurance Business;
Amazon disrupting public sector procurement?
Sign of things to come. Two shocking things in the article_
1) A contract notice published by YPO suggested that Amazon was...
The Rise of the Last-Mile Exchange
"The Last-Mile Dilemma"
The difficulty of delivering merchandise in a cost-effective way on the last mile of the retail sales chain has...
Take Control of Your Digital Future
Great article by the Boston Consulting Group on how, so many, digital transformations seem to be controlled by technology. Article...
To Lead In The Digital Era, Think Like A Leader, Not A Technologist
Interesting research from MIT on leadership in the digital age. What we find here at Digital Leadership Associates...
Factfulness and why chimpanzees make better decisions than humans
In November 2016 I wrote "The average expert was roughly as accurate as a dart throwing chimpanzee! They were no better than...
Why Your Company Needs to Own its Customer Experience from Start to Finish
Interesting article about BMW and the realisation that they need to own the customer experience from beginning to end. Let's park...
Five Evidence-Based Factors in Transformation Success
Important BCG Study reported in MIT Sloane Management Review details five critical success factors (CSF) in successful digital...
Digital engagement, communications and orchestration
Digital transformation projects often miss a critical success factor- communications and orchestration. There are so many people involved...
Keys to developing customer-centric technology
"Today, tech goes beyond chat, email and apps. With the consumerization of IT, customers are doing business via chatbots, smart speakers...
Transformation- it's all about competence
"What is the source of business transformation? Technology? Changing processes? Leadership? Innovation?
It can be all of the above....
AUTONOMOUS VEHICLES IN THE INTELLIGENT SUPPLY CHAIN
"The biggest early disruptors could well be the organisations that can already manage entire supply chains from raw materials through to...
Autonomous Vehicles Will Clog Cities Unless Lawmakers Step Up
Counter-intuitive conclusion- Smart Cities, Smart Highways and Autonomous vehicles were the route to calm city centres I thought.
THE CURRENT PROBLEM WITH DIGITAL TRANSFORMATION
"“when it comes to digital transformation, most companies don’t know what they don’t know.”
Heather Clancey Fortune 2016
CEOs,...
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