Inclusive Capitalism: Oxymoron Or Striking The Perfect Balance?
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So we, in the business, financial and political system, need to step up. We need political leadership from visionary empiricists...
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NPS, Retention Rates and beating Digital Disruptors
Insurers achieve an 83% retention rate with an average Net Promoter Score (NPS) of 42. Customers rate "Ease of Tracking a Claim" as more...
Why is Finland so happy?
Digital transformation should help increase happiness, well-being, health, wealth and social-cohesion. So wise to comnsider why Finland...
Amazon disrupting public sector procurement?
Sign of things to come. Two shocking things in the article_
1) A contract notice published by YPO suggested that Amazon was...
The Rise of the Last-Mile Exchange
"The Last-Mile Dilemma"
The difficulty of delivering merchandise in a cost-effective way on the last mile of the retail sales chain has...
Why Your Company Needs to Own its Customer Experience from Start to Finish
Interesting article about BMW and the realisation that they need to own the customer experience from beginning to end. Let's park...
Factfulness and why chimpanzees make better decisions than humans
In November 2016 I wrote "The average expert was roughly as accurate as a dart throwing chimpanzee! They were no better than...
Five Evidence-Based Factors in Transformation Success
Important BCG Study reported in MIT Sloane Management Review details five critical success factors (CSF) in successful digital...
Digital engagement, communications and orchestration
Digital transformation projects often miss a critical success factor- communications and orchestration. There are so many people involved...
Keys to developing customer-centric technology
"Today, tech goes beyond chat, email and apps. With the consumerization of IT, customers are doing business via chatbots, smart speakers...
Transformation- it's all about competence
"What is the source of business transformation? Technology? Changing processes? Leadership? Innovation?
It can be all of the above....
AUTONOMOUS VEHICLES IN THE INTELLIGENT SUPPLY CHAIN
"The biggest early disruptors could well be the organisations that can already manage entire supply chains from raw materials through to...
Understanding The Six Pillars Of Digital Transformation Beyond Tech
Digital Transformation isn't about system change or moving from On Premise to Cloud. It is also critical that there is no empty...
To Succeed at Digital Transformation, Focus on Customers and Innovation
The research we are seeing seems to have reached a tipping point. In the past the digital transformation articles were very "why"...
Autonomous Vehicles Will Clog Cities Unless Lawmakers Step Up
Counter-intuitive conclusion- Smart Cities, Smart Highways and Autonomous vehicles were the route to calm city centres I thought.
THE CURRENT PROBLEM WITH DIGITAL TRANSFORMATION
"“when it comes to digital transformation, most companies don’t know what they don’t know.” Heather Clancey Fortune 2016
CEOs,...
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