The pandemic shows we need to take back control of our fragile systems
How many travel insurer's claims systems were "pandemic crisis" ready? How many claims management systems could anticipate today's...
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From quills to qwerty: Lloyd's underwriters adapt to home working
Necessity is the mother of invention. Despite human nature resisting the need to change from centuries old practices Covid-19 makes it a...
Claims Management Inertia: Moderators Versus Accelerators
"The burden of legacy IT systems coupled with the issue of the innovator’s dilemma—namely, that companies critically need to know how and...
In-house lawyers and legal 'weather' forecasting
In 2012 KPMG produced a report on the role of general counsel.
The 58-page document used the fitting analogy that the role is a...
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