Airbnb invests in its own Data University to make its entire workforce more data literate. From operational users to Data Scientists it...

Technology is always a means to an end not the end itself. Is it strategically sensible for the CEO of an insurer to want Aviva to become...

"Where it once may have been adequate to deploy pre-built, static dashboards created by IT and consumed by the line-of-business, users...

A reminder that vendor and media fintech & insurtech hyperbole leads to over-optimistic ( or pessimistic depending on where you're...

PwC research shows the gap between intention and outcomes of digital transformation strategy and tactics. A gap often the result of...

"We have the weakest necks in  Europe" reported quote by Amanda Blanc CEO Axa in Sunday Times May 21st referring to Britain's...

VC's invest unabated in INSURTECH and many start-ups make the headlines like Lemonade, TROV, Hippo. Digitalisation is to a greater or...

Perfect products and services delivered instantly at a reasonable cost? Customers take that for granted nowadays so operating models must...

Analytics potentially undermines the principle of traditional insurance—that premiums collected from low-risk policyholders contribute to...

Good health insurance use case from Oscar; 

- analytics key to delivering better customer journey 

and experience and gain...

In fact both should fit into insurers and other sector's digital transformation plans.

Robo-advisors a good fit for 31% insurance...

"Digitalisation is omnipresent, is changing people and markets in the long term at an ever-increasing speed. Absolute requirements are...

The SMB customer is a target for insurtech innovators and insurers. Many owners state their willingness to embrace online offerings and...

"CEOs need to be “single-minded and aggressive” about driving the transformation. “There’s no way you can do digital transformation by...

Thomas Buberl, CEO of AXA, on his strategic goals and vision to be a "leader in insurance innovation".

CEOs are a critical success factor...

"the CEO cannot simply sanction a digital transformation; he or she must communicate a vision of what needs to be achieved, and why.."

Literally life & death matter 

The speed of digital disruption is a major challenge which is why it is good to see the UK government taking action.

Make sure you're...

McKinsey- " Automation can reduce the cost of a claims journey by as much as 30 percent".

Digitising the complete customer journey from...

" Few insurers, however, are sufficiently prepared for the scale of the disruption that awaits them. Our research shows that...

Enterprises face the contradictory goals of maintaining the stability of inherited legacy systems combined with the agile delivery of...

2 significant observations in article bottom of page.

1. Consumer behaviour will be markedly different
2. It's not just Millennials but all age...

But frequently, it is implemented by an insular group beset with cognitive bias and incomplete analytics skills.

" To avoid this...

"History provides numerous examples of organisations which got very good at optimising what they did, only to find that the world had...

Millennials are

1. The most under-insured of all potential insurance customers
2.  More liable to consume services rather than own assets.

Insurtech company 360Globalnet looks at how to increase customer claims satisfaction

Wonderful, short video- follow the link below:-

Legacy Systems

do not support digital world initiatives nor offer the agility to implement the Amazon style customer experience that...

Three questions 1) How can you turn existing legacy systems into a strength that can be leveraged rather than a burden that hinders...

Insurtech start-ups and their investors paint a simplistic picture of digital transformation. It's one thing to launch a single, simple...