"History provides numerous examples of organisations which got very good at optimising what they did, only to find that the world had moved on without them. ”
Jon Hall Medium April 25 2017
Lesson here for all enterprises and public sector organisations planning digital transformation.
"Start with the Customer Experience and work backwards"
This is what 360Globalnet did when designing how an insurer's business should be before developing the digital transformation platform.
What all digital transformers should do- transform through the eyes of the external customer rather than internal customer.See how effective this has been for Domino's Pizza below, and how.
n short, the company has relentlessly focused on a technology revolution. CEO Patrick Doyle recently pointed out to Harvard Business Review that fully 400 of its 800 head office employees work in software development and analytics. In a remarkably short time, Dominos has changed from traditional walk-in/phone-up chain retailing, to being one of the great digital success stories.
https://medium.com/@JonHall_/on-digital-transformation-itsm-and-devops-oh-and-pizza-93acd09dbdb8
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