Digital Transformation Insights

AI, Machine Learning, Robotics, Chat-bots, Digitising Claims, Fraud Prevention, automating workflows- too many insurers wade into such...

This video is a must watch. 

In the wake of the Cambridge Analytica scandal, eyes are well and truly set on the 25th of May and the...

When I was charged with digitally transforming Hilton's global reservation systems technology was the least of my challenges. Internal...

One of the key factors is the fact that the respondents to the original psychological tests never gave permission for the data to be used...

Interesting research from Mulesoft that agrees that with the money you spend on Digital as in IT then you should expect a prolonged...

It's worth clarify that digital and social are different.  Digital transformation is about IT, the computers.  Digital is about...

"To capture the value of digital,P&C claims functions must embark on a transformation to become a customer-centric, digitally enabled...

"“I don’t do squishy and I don’t recommend that anyone who does innovation does squishy. This means setting out knowing what you want to...

I have long wondered about the partnerships auto component OEMs will make with the future fleet managers of automous vehicles.

BMW,...

""across the industry, about half of digital initiatives generate returns below the cost of capital, and many insurers have found that...

Small survey but still very worrying- adds to anecdotal evidence that organisations still in confusion about "Subject Access Requests"...

An interesting piece from Hiscox on the rising cost of claims as a result of water damage due to smart homes.

Whilst I agree, the amount...

"Even in a hyper-connected world, physical location still matters to entrepreneurs, investors and talent. Factors affecting a...

Never mind the fines- it's about reputation, brand and customer relationships.

The biggest challenge for insurers may well be in the data...

A solution to the feared shortage of labour in UK post-BREXIT.

"With support from ABC, Stoelen hopes to create another array of machines...

A reminder that before rushing into new digital transformation strategies it is vital to start with the customer, keep with the customer...