Data the critical success factor for digital transformation
AI, Machine Learning, Robotics, Chat-bots, Digitising Claims, Fraud Prevention, automating workflows- too many insurers wade into such...
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Digital Claims Transformation, Insurtech, Analytics
Digital Transformation Insights Archive
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GDPR explained by Steve Jobs - before GDPR was a thing
This video is a must watch.
In the wake of the Cambridge Analytica scandal, eyes are well and truly set on the 25th of May and the...
Is technology the smallest barrier to transformation?
When I was charged with digitally transforming Hilton's global reservation systems technology was the least of my challenges. Internal...
Cambridge Analytica a warning for those ignoring GDPR
One of the key factors is the fact that the respondents to the original psychological tests never gave permission for the data to be used...
If You Treat Digital Transformation Like an IT Project then Expect a Revenue Loss
Interesting research from Mulesoft that agrees that with the money you spend on Digital as in IT then you should expect a prolonged...
Whose in Charge of the People and Process Part of your Digital Transformation?
It's worth clarify that digital and social are different. Digital transformation is about IT, the computers. Digital is about...
Digital integration of claims ecosystems
"To capture the value of digital,P&C claims functions must embark on a transformation to become a customer-centric, digitally enabled...
Innovation without measurement is "SQUISHY"
"“I don’t do squishy and I don’t recommend that anyone who does innovation does squishy. This means setting out knowing what you want to...
Auto parts OEM invests in Lyft- ecosystems in the making
I have long wondered about the partnerships auto component OEMs will make with the future fleet managers of automous vehicles.
BMW,...
Organisational culture the big barrier to digital transformation
""across the industry, about half of digital initiatives generate returns below the cost of capital, and many insurers have found that...
Solix survey supplies more evidence of GDPR unreadiness
Small survey but still very worrying- adds to anecdotal evidence that organisations still in confusion about "Subject Access Requests"...
Could Smart Homes be pushing up the cost of insurance?
An interesting piece from Hiscox on the rising cost of claims as a result of water damage due to smart homes.
Whilst I agree, the amount...
The 5 tech hotspots to watch and engage with
"Even in a hyper-connected world, physical location still matters to entrepreneurs, investors and talent. Factors affecting a...
Ready for those SARs after May 25th THIS year?
Never mind the fines- it's about reputation, brand and customer relationships.
The biggest challenge for insurers may well be in the data...
Robots augment human fruit pickers
A solution to the feared shortage of labour in UK post-BREXIT.
"With support from ABC, Stoelen hopes to create another array of machines...
Is the customer at the centre of your digital strategy?
A reminder that before rushing into new digital transformation strategies it is vital to start with the customer, keep with the customer...
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