Mapping a digital transformation strategy? Good framework to apply in linked article below.
Cloud Services key to achieving this- especially considering most organisations are chained to complex, inflexible and expensive to replace legacy systems and software.
Digital platforms allow organisations to rejuvenate these core systems and:-
- Deliver improved user experience to customers
- Map customer journey to optimal satisfaction
- Reduce operating costs
- Support cultural and organisational transformation with digital transformation.
To see how this works in the insurance world see
Cloud services like Infrastructure-as-a-Service (IaaS), Software-as-a-Service (SasS), Platform-as-a-Service (PaaS) and Business Process-as-a-Service (BPaaS) are more than technology delivery paradigms. Whether an enterprise wants to consume or offer cloud services, they can leverage the cloud to achieve new levels of the connected experience across customer, supplier, partner and employee relationships.