UK Pet Insurance premiums to grow 64%  by 2021 states Mintel.  

Owners expect an "Airbnb" type customer experience and deserve it. Their pets are "part of the family".

Hold on though- treatment costs are rising so to offer better products & service and protect margins  insurers must also reduce the cost of processing claims by digitising the claims process between owner, insurer and vet.

This without having to replace today's legacy systems and platforms.

There is an answer here. Yes- I know it talks about home insurance but it is also being put to work digitally transforming pet insurance