Citigroup has become the latest investment bank to invest money into groundbreaking artificial intelligence software for monitoring its staff by leading a fundraising round in Behavox, a three-year-old financial technology company based in London. The $20m fundraising at Behavox, which values the company at $200m, is the latest sign that providers of artificial intelligence software to monitor the phone calls, emails and electronic chats of bankers are riding a wave of surging growth. Having initially focused on the compliance applications of the technology to check for any signs of wrongdoing, the companies are now adapting their software to also analyse customer relationships — helping clients to boost sales as well as avoid big fines.

https://www.ft.com/content/fde21b92-c897-11e7-aa33-c63fdc9b8c6c