It is one thing to optimise customer experience and speed up the claims process from FNOL to acceptance of claim. It is quite another if the supply chain itself is not digitally transformed.
Auto, home & contents, travel, pets, storm surge- you name it. A Digital Claims Platform should deliver a single digital record for customers, the insurer and the supply chain. Otherwise it is incomplete and results will disappoint.
Read "Digital transformation: Raising supply-chain performance to new levels" by Mckinsey & Company by following the link below
It has taken some time for technology innovations to accumulate and coalesce into new offerings. Now that better digital solutions have become available, companies can make greater improvements in supply-chain performance.
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