Much of life, events and human behaviour is unpredictable and AI and machine learning need predictability to function effectively. Never mind the massive amounts of data required to even start. 

That's why the optimal combination of human and machine intelligence is essential in any insurance platform.

Free claims handlers from tasks and processes that can be automated so they can focus on the priorities that wil delight customers, increase efficiency and strip out cost.

Ensure the real-time analytics are embedded in that platform for the whole team to make and execute better decisions.

Automated where appropriate

Human augmented by AI for the rest