Complacency is the achilles heel- check out these warning signals. 

Sign No. 1: Your Industry Has Significant Regulatory Burdens

Sign #2: Your Customers Have to Work at Managing Their Costs

Sign #3: Your Customers’ Experience Isn’t Positive — or Even Neutral

MITSloane Management Review highlights specific segments under threat:

  1. Air travel
  2. Real estate
  3. Health care
  4. Insurance- General & Life & Protection
  5. Banking

Time to anticipate the disruption with action rather than just planning.