Both an opportunity and a threat being part of a supply chain and/or ecosystem.
"Amazon has been steadily growing its logistics operation over the last decade, and it now delivers more than half of all Amazon packages in the US, according to an estimate from Morgan Stanley published on Thursday and reported by CNBC. That’s a staggering increase over the course of the last few years. It means Amazon, which now operates its own freighters and cargo planes, is accelerating its push to own the entire logistics chain and end its relationship with companies like FedEx and UPS."
Nick Statt The Verge Dec 13th 2019
The platform play is a game changer and it pays to look for the ones that are making a big impact. Take 360Siteview in the insurance claims world for instance.
We live in a digital, minimal friction, high expectation world. In contrast, many insurers offer clunky, outmoded legacy interactions into this world and show surprise when customers respond badly. 360Globalnet has invested 10 years of development and 30 years of experience at the hard end of claims into developing a no-code, end-to-end digital claims management platform that gives all parties what they want and expect.
For insurers, we collapse costs and delight policy holders - usually pushing NPS to unexpected levels and contributing fundamentally to customer retention. For our insurer customers, we remove hassle and work with them via any channel or device in real time.
This approach cuts indemnity costs, acquisition costs (because more customers will stay) and time to settlement. This can only be achieved with an end-to-end system designed from the bottom up to remove every factor that increases cost and hassle. We know this because our clients and their customers tell us.
360Globalnet has processed over 3 million claims through its claims management platform 360SiteView (“360SV”), across a wide variety of product lines from simple pet to complex commercial.
Outcomes are rarely the result of just one component of 360SV and an overarching strategy to transform the whole claims value chain will deliver a much greater impact than just adopting digital processes for First Notification of Loss (“FNOL”). Most claims applications only address a limited aspect of the claims value chain, whilst 360SV impacts the whole spectrum. The more complete the deployment of 360SV to the whole claims value chain the greater the impact as the various components work together to create a greater change.
Rather than a five times change aim for a Ten Times Impact.
Insurers usually are constrained by their aging legacy systems. 360Globalnet frees them from these shackles, as our Amazon AWS hosted solution can be deployed alongside these legacy systems, with little need for anything more than a limited integration.
Finally, 360SV frees claims handlers from the stress of dull, respective and predictable tasks. Research shows they suffer four times the sickness rates of other staff. Combining technology with smart, human intuition and empathy boosts job satisfaction and productivity. And the flexibility and ease of configuration of 360SV, means improvements and changes can be made to processes in hours or days – and are will not be subject to lengthy delays because of IT logjams – with claims staff themselves able to make these changes.
Take the right digital innovation tracks from the right platforms f you are to be in the top quintile of your markets.
The company said in October that in the three months spanning June to September, it spent 50 percent more — an eye-popping $9.6 billion — on fulfillment alone, due both to one-day Prime shipping and the general expansion of its retail operation in the US. But for Amazon, it’s a worthwhile expenditure if it means it can control the entire delivery chain from start to finish. At the appropriate scale, that would start saving Amazon money and allow it to become even more efficient at delivering products.
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