What are the obstacles that call centres in the insurance industry face in transitioning to working from home and what are some firms that have done this successfully doing right? Insurance Times find out.

Strongly suggest you also read this article by Frederik Bisbjerg  Chief Strategy & Business Acceleration Officer<!--[if !supportLineBreakNewLine]--> of insurer Noor Takaful

 Building a Virtual Insurer Post-COVID

More reading: 

Coronavirus response: Short- and long-term actions for P&C insurers by McKinsey

COVID-19 insurance operations challenges by KPMG